Store Policy

Products and subscriptions

Le Chemin des Licornes offers:

• Arcadia narrative mail subscriptions,

• illustrated books,

• handcrafted creations,

• creative workshops,

• limited edition products.

Each subscription or creation may contain different elements depending on the story: illustrated letters, collectible cards, stickers, magical recipes, fragments of the Arcadia world or creative surprises.

Each delivery is unique and may evolve through the stories and seasons.

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Orders

Any order placed on the website implies acceptance of the present conditions.

Information provided during the order process must be accurate and complete.

For children’s mail subscriptions, customers are invited to provide the child’s first and last name in order to personalise the letters.

Le Chemin des Licornes reserves the right to cancel an order in the event of incomplete information, technical issues or fraudulent use.

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Payments

Payments made on the website are secured through the payment platforms used by the website, including Stripe.

Prices displayed on the shop are shown in the selected currency at the time of purchase.

Le Chemin des Licornes reserves the right to modify prices at any time. Products and subscriptions are billed according to the prices displayed at the time of order confirmation.

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Shipping

Arcadia letters and handcrafted creations are carefully prepared and shipped according to the delivery schedule indicated on the website.

Delivery times may vary depending on the destination country and postal services.

Le Chemin des Licornes cannot be held responsible for delays caused by postal services or events beyond its control. 

Customers are invited to carefully verify their contact details before confirming an order.

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Returns and exchanges

Due to the handcrafted, personalised or limited nature of certain creations, returns are not systematically accepted.

However, in the event of a damaged product or an order error, customers may contact Le Chemin des Licornes by email in order to find a suitable solution.

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Creative workshops

The workshops offered by Le Chemin des Licornes are designed to encourage creative expression, imagination and sharing.

Information regarding dates, age groups and registration details is provided on the relevant pages.

Children participating in workshops remain under the responsibility of their parents or accompanying adults according to the conditions specified during registration.